Computer tip: Windows 8.1 app from store doesn’t open

When you click on an application you got from the Windows 8.1 Store and it won’t open? You click on the application, but the application just reloads the Start screen.

Open the registry editor. Check that the All Applications Packages group has READ permissions to each of the following registry paths.

  • HKEY_CLASSES_ROOT
  • HKEY_LOCAL_MACHINE\DRIVERS
  • HKEY_LOCAL_MACHINE\HARDWARE
  • HKEY_LOCAL_MACHINE\SAM
  • HKEY_LOCAL_MACHINE\SOFTWARE
  • HKEY_LOCAL_MACHINE\SYSTEM
  • HKEY_USERS

Go to c:\program files [not c:\program files (x86)]. Right click and select Properties. Select the Security tab. On the Security tab click on the Advanced button.

On the Advanced Security Settings screen verify that ALL APPLICATION PACKAGES has Allow Permissions Read & execute for This folder, subfolders and files.

Note that if you are unable to make the changes to the registry or to the folder permissions to Program Files, it is most likely that this problem is caused by a Group Policy applied to your computer that prevents Windows Store Apps from launching. If true, contact your local support people.

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When you can’t access the Windows Store in Windows 8.1

In the odd time with Windows 8.1, you may have some issues when trying to access the Windows Store. For example, you may see the screen in an endless loop.

You can fix the issue with the following two commands from en elevated prompt:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

start “” “ms-windows-store:”

[The first line is one long line.]

If not try running the following command from en elevated prompt:

c:\windows\system32\wsreset.exe

If that fails, try the running the Windows 8/8.1 troubleshooting diagnostics here.

Execute the .diagcab file and follow the prompts.

Finally if that fails, try syncing your App licenses from the App Store. To do this, open the Windows Store. Then from the Charms menu, select the Settings option. Click on App updates and then click on Sync licenses.

If that fails, ouch. 🙂

Computer Tip: Can’t upgrade to Windows 8.1

If you try to upgrade to Windows 8.1 from the Windows Store, you may receive the message:

not_completed

This is a simple fix actually. Verify the Windows Store is closed.

  • Open up the elevated Command prompt as an Administrator:
  • Type the commands:

net stop wuauserv

net stop bits

  • Go to the c:\windows\softwaredistribution folder and delete all the files and folders inside. If files are in use, restart your computer, and run the commands above again.
  • Run the commands below by opening up the elevated Command prompt as an Administrator:

net start wuauserv

net start bits

Open the Windows Store and try installing the update. It is about 3.6GB in size to download [about 2.7GB if using 32-bit]. Be patient and either do the updated connected wired to the router or wirelessly but as close as possible to the router.

[2014/08/09 Update:] While updating my niece’s laptop, it would update even with the information above. One other thing you can do is run the application wsreset.exe from an elevated command prompt after deleting what is inside the folder. This applications resets the Windows Store. One you do this, it informs you that the store was reset and the store will then will open. Before proceeding go back to the elevated command prompt and verify both services are back up.