How to fix VMware Tools and black screens with Windows 10 Creator Update

At “press time”, Microsoft has announced that Windows 10 Creator Update [i.e. Redstone 2, a.k.a. build 15063, a.k.a. v1703] has been released. Those on the technical side probably know how to get it. For the rest, it will be on or after April 11th.

This article deals with VMware Workstation 11 [and probably older] as well as VMware Player. So most likely the audience are those who are technical.

If you are like me and are using an unsupported VMware Workstation or Player and get a black screen for the video [or at least that] after upgrading Windows 10 or installing VMware Tools in a fresh Windows 10 installation, the following may make Windows 10 Creator Edition [a.k.a. blah, blah, blah] run better with VMware Workstation or Player:

Go here and download either the ISO image or the applicable EXE for the architecture. You probably want the ISO as you may not be able to copy over the executable but you can attach the ISO. Tested with version 10.1.5 build 5055683.

What you are doing is installing the VMware Tools for the latest version of VMware Workstation 12.5. The video issue gets corrected. I am guessing you can install any VMware Tools for your product [and not VMware Tools for ESX].

I tested this on two VMs, one upgraded from v1607 to v1703 and a fresh installation of v1703 and both worked but I recommend removing the current VMware Tools first.

Prior to trying this, I would suggest you take a snapshot [applies to Workstation only] or back up your VM.

[Update 2017/07/19:] Installing Windows Server 2016 also works in the same method. Install and then download and install the ISO file for the VMware Tools associated with VMware Workstation 12.5.


About ebraiter
computer guy

3 Responses to How to fix VMware Tools and black screens with Windows 10 Creator Update

  1. Thanks saved my bacon, Though I forgot to turn on remote desktop after doing WDS build of W10 1703 for a user on VMWare Workstation, Ended up using psexec and netsh firewall set service type = remotedesktop mode = enable to enable remote desktop and followed your notes and bingo working VM in VMworkstation. User and me very happy 🙂

  2. Gary Holtz says:

    I have vmware version 12.5 but with no clone or snapshot I get a black screen after the creator update. What now I cannot see to install a different vmware tools.

    • ebraiter says:

      Hi Gary. Only thing I can suggest is you to try and boot off an installation ISO [or if you have DART] and see if you can reboot into recovery mode and try a System Restore.
      May or may not work [on your own on this] is to abruptly shut down Windows just as it is starting to boot up. Upon starting up, theoretically it should force Windows to go into recovery mode.

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