Samsung blocks Microsoft’s Windows Updates in Windows 8.1

Recently Samsung decided to block Windows Update from running on some of its Windows 8.1 notebooks. Samsung claims:

“It is not true that we are blocking a Windows 8.1 operating system update on our computers. As part of our commitment to consumer satisfaction, we are providing our users with the option to choose if and when they want to update the Windows software on their products. We take product security very seriously and we encourage any Samsung customer with product questions or concerns to contact us directly.”

From what I gather, the update in question wasn’t optional. The link on the Samsung web site has since been removed. Samsung initially claimed that Windows Updates were causing problems with their laptops, thereby increasing work for their support staff.

According to Microsoft MVP Patrick Barker, a small program called Disable_Windowsupdate.exe was being pushed as part of Samsung’s SW Update tool. This prevented Windows Update from automatically running in the background on the laptops.

Laptop owners would either have to manually update or not. [I’m wondering if the owners evwen knew they were not getting any updates.] But blocking Windows updates also blocked non-OS related updates such as for Microsoft Office. I am guessing an update for Word would cause problems with a Sansung application or drivers.

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About ebraiter
computer guy

One Response to Samsung blocks Microsoft’s Windows Updates in Windows 8.1

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