Computer Tip: Can’t upgrade to Windows 8.1
January 18, 2014 1 Comment
If you try to upgrade to Windows 8.1 from the Windows Store, you may receive the message:
This is a simple fix actually. Verify the Windows Store is closed.
- Open up the elevated Command prompt as an Administrator:
- Type the commands:
net stop wuauserv
net stop bits
- Go to the c:\windows\softwaredistribution folder and delete all the files and folders inside. If files are in use, restart your computer, and run the commands above again.
- Run the commands below by opening up the elevated Command prompt as an Administrator:
net start wuauserv
net start bits
Open the Windows Store and try installing the update. It is about 3.6GB in size to download [about 2.7GB if using 32-bit]. Be patient and either do the updated connected wired to the router or wirelessly but as close as possible to the router.
[2014/08/09 Update:] While updating my niece’s laptop, it would update even with the information above. One other thing you can do is run the application wsreset.exe from an elevated command prompt after deleting what is inside the folder. This applications resets the Windows Store. One you do this, it informs you that the store was reset and the store will then will open. Before proceeding go back to the elevated command prompt and verify both services are back up.