Computer Tip: Can’t upgrade to Windows 8.1

If you try to upgrade to Windows 8.1 from the Windows Store, you may receive the message:

not_completed

This is a simple fix actually. Verify the Windows Store is closed.

  • Open up the elevated Command prompt as an Administrator:
  • Type the commands:

net stop wuauserv

net stop bits

  • Go to the c:\windows\softwaredistribution folder and delete all the files and folders inside. If files are in use, restart your computer, and run the commands above again.
  • Run the commands below by opening up the elevated Command prompt as an Administrator:

net start wuauserv

net start bits

Open the Windows Store and try installing the update. It is about 3.6GB in size to download [about 2.7GB if using 32-bit]. Be patient and either do the updated connected wired to the router or wirelessly but as close as possible to the router.

[2014/08/09 Update:] While updating my niece’s laptop, it would update even with the information above. One other thing you can do is run the application wsreset.exe from an elevated command prompt after deleting what is inside the folder. This applications resets the Windows Store. One you do this, it informs you that the store was reset and the store will then will open. Before proceeding go back to the elevated command prompt and verify both services are back up.

Advertisements

About ebraiter
computer guy

One Response to Computer Tip: Can’t upgrade to Windows 8.1

  1. ebraiter says:

    Interesting but true: Decided to upgrade one of my Windows 8 systems to 8.1 and I needed this information. 🙂

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: