Computer Tip: Microsoft Office 2013 stalls at 10%

If you try to install Office 2013 using the Click-to-Run (C2R) version, the installation may appear to hang at “10% – Configuring…” when installing from a network share.

The C2R installation uses a service to manage the virtual file system during the intial portion of the setup process using up to 10% in the installation user interface progress screen. The remainder of the process involves cache the files onto the local hard drive as well as some tasks required to integrate with Windows. Stuck at 10%, because Windows Installer hands off additional task to the service, the System account manages the remaining processes to install Office 2013, which requires the System account to access the share or location where Office installation files are contained.

To correct the problem, you need to add the “Domain Computers” group to the network share:

  1. Right click on the folder where the Office 2013 installation files reside and choose Properties.
  2. Click on the Security tab and then edit the Group or user names field by clicking on the Edit tab.
  3.  Click the Add tab and type in Domain Computers under the “Enter the object names to select” box (you can click Check Names if you didn’t enter all the text).
  4. The group has to have the following permissions: Read & execute, List folder contents and Read.
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About ebraiter
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One Response to Computer Tip: Microsoft Office 2013 stalls at 10%

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