Computer Tip: How to fix Adobe Flash Player issues

Every once in a while Adobe’s Flash Player goes “bonkers”.

The easiest way to see if the Flash Player is working is go to the YouTube web site. If a red box doesn’t warn you of a lack of Flash player, then it should be working. [All videos on YouTube require the player.]

If your Adobe Flash player isn’t working in Internet Explorer, try the following:

Uninstall, Reinstall and Check:

Uninstall the current Flash Player. Download and install the latest from http://get.adobe.com/flashplayer/. [Don’t choose the Google toolbar unless you REALLY want it. Follow the uninstallation and installation directions. Make sure IE is close when uninstalling.]

Go to http://www.adobe.com/software/flash/about/ . This page lists the current versions for all editions of the Flash Player. If you see a box that is empty [just above the column of version numbers], then your Flash Player isn’t installed or is installed incorrectly.

Plug-in Check:

Now we’ll see if the plug-in is both installed and enabled.  Click the gear icon in the upper right corner of the browser window and select “Manage add-ons” from the menu.

Verify that “Toolbars and Extensions” is selected in the left column and then locate the “Shockwave Flash Object” entry on the right. If “Shockwave Flash Object” is not shown, the player isn’t installed [or not correctly].

If shown, check the status.  If “Disabled”, select the row and click the “Enable” button. Click the Close button to close the window. Press the “F5” key to refresh the page. If you don’t see a change there could be another issue.

Check ActiveX Issues in IE 9:

For Internet Explorer 9 [Windows Vista and Windows 7 only], you need to verify that ActiveX Filtering is disabled. This feature is unique to IE9 [and probably later].

Open Internet Explorer 9 and click on the gears icon in the upper right corner of the window. Select the “Safety Menu”. Uncheck the “ActiveX Filtering” menu item. If it was already unchecked it could be another issue.

Check ActiveX Issues in IE8:

For Internet Explorer 8 only, you can muzzle ActiveX controls by going to the “Tools” menu, in the “Security” tab, selected “Trusted Sites”, choose “Custom Level”, and under “Active X Controls and Plug-Ins” disable “Automatic prompting for ActiveX Controls”. Repeat for the “Internet” sites [left of “trusted Sites”]. If it is already disabled, then it could be another issue.

Notes:

It is still sometimes a good idea to reset the “Security” tab’s level for “Trusted Sites” and “Internet” anyways.

For Internet Explorer, if you have the 64-bit version of Windows, if the Player doesn’t work in the regular IE, it won’t work in the 64-bit version [assuming you have installed the 64-bit Flash Player version].

As IE works independently of other web browsers, the player may work fine in other browsers – assuming it is installed for that browser. Go to http://www.adobe.com/software/flash/about/ to check the version for that browser and/or install the latest at http://get.adobe.com/flashplayer/.

Flash Player is used by many web sites to make them feel more interactive. Web sites that show videos [YouTube, news organizations, etc.] require the player. So does most online games. So it is probably considered essential to many.

Apple has had a bit of a love and hate relationship with Adobe. They complain the player is buggy [have they looked at iTunes or Safari?] and basically has banned it from newer OS X versions as well as on their gadgets.

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About ebraiter
computer guy

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